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Refund and Returns Policy

 

Return Policy and Process

All full-priced items  are eligible for return within 7 days of the original purchase date. Packs must be returned in full. Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return. 

To initiate a return,
If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping. If you’d like a refund back to your original payment method, we deduct Rs.199 from your refund to cover shipping and restocking.

Please note, 

  • Price reduced items purchased in the context of sale (online or offline) are considered final sale and are not eligible for return or exchange.
  • Unboxing video required as part of return and replacement policy for product condition verification.
  • Mobile Glass Case and Sipper cans are non-refundable items as these products are manufactured on customer’s order.
  • Customized products will not be considered under return and replacement policy.
  • Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
  • Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
  • While we try our best, direct exchange requests are not guaranteed because our stock is limited.
  • If you’re returning part of a Kit, the refunded amount will reflect the item’s Kit price, not the standard full price of the item.
  • If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
  • Damaged returns and returns sent back without prior authorization will be returned to sender.  

Can I return an internationally shipped order?

Items purchased internationally are the responsibility of the customer to return and are not eligible for direct exchange. Please email support@nebulastore.in with your request.

Questions?

Email us at support@nebulastore.in – we’re always here to help.